Support

Most problems are intentionally reported before an export can be created.

Before contacting support

1. Confirm the source is Stripe payout_reconciliation.itemized.7.
2. Confirm the payout was automatic, not instant or manual.
3. Download the exceptions CSV and note the first error code.
4. Do not email your Stripe CSV or customer transaction data.

Contact

Use the private contact form with the error code, browser name, and whether you used CAD or USD. Your message is delivered to our inbox without displaying an email address on the site.

Security

Never send a financial CSV, payment card number, password, Stripe secret key, or QuickBooks credential through support.